|We offer a 30 Day Return Policy|
Returns are accepted within 30 days after receiving your item if you are unsatisfied for any reason. In the unlikely event that a return is requested for your item purchased, all returns must include all original items undamaged, in original condition, unworn/unused with all original packaging including tags, labels, manuals, and warranty forms. All items are subject to a 20% restocking fee! Shipping and handling fees are not refundable. If free shipping was offered for the item being returned, the actual shipping charge will be deducted from your refund credit. Buyer is responsible for shipping costs incurred shipping product(s) back. We try to describe our products in a thorough and accurate description as given by the manufacturer of the item. Instructions for opening up a RMA (Return Merchandise Authorization) return is below.
In an event that your item was damaged during shipment or you received the incorrect item, please click Damaged/Incorrect Items.
Steps for processing any type of return:
DO NOT RETURN any item back to us without having an RMA# opened up with our returns department. Items returned to us without an RMA# will not be accepted.
* Custom Made Products such as our game tables, personalized mirrors, bars, and covers are not returnable. The product description will disclose the details that it can not be returned.
If you have any questions, please feel free to contact us immediately. We will do our best to make your shopping experience with us, a pleasant one!
Damaged or Incorrect Items
Merchandise Damage during Shipping:
Firstly, we do apologize if you did receive a damaged or defective item! In an event that your item was damaged during shipment, please contact us immediately by replying to your order invoice received via your email or use the contact us link. Our customer service will gladly get this taken care of for you as quickly as possible. To help expedite and process a claim to have your item replaced, providing a photo showing the damage will speed up the processing of the claim. If you are sending more then one image, please send them one at a time because large files sometimes gets rejected by the servers.
Received the Incorrect Item:
In an event that your received the wrong item, let us first apologize for this error that happened. Please contact us immediately by replying to your order invoice received via your email or use the contact us link. Our customer service will gladly get this taken care of for you as quickly as possible. We may ask for a photo showing what you received to help expedite the replacement and return order. So, if you could include that in the email, it would be greatly appreciated.